1. What are the system requirements for playing?
Your computer must meet the following minimum requirements:
2. Do I need to install a program to be able to play?
Linux OS, Windows OS or Mac OS 400MHz CPU with at least 256MB of RAM Minimum resolution of 800 X 600 pixels at 16 bit colour ("High Colour").
The transmission of video streams carry significant bandwidth. Therefore you should also use a broadband connection (ADSL or fibre-optics) to play live on our tables.
No. No downloads are required, and all casino games are available online directly from your browser. However, in order to run these games, you will need to have Adobe Flash installed on your computer.
3. How do I open a player account?
To open a new player account, simply click "Register" and follow the registration process.
4. How do I make a deposit or withdrawal?
Once you create an account you will have the ability to use all the services on our platform.
Also, please note that each player is allowed to create only one account.
You can execute transactions by following these simple steps:
5. Where is the live casino transmitted from?
2) Click on "Player Account and Profile."
3) From the menu on the left, choose deposit/withdrawal.
4) To make a deposit:
Select "Live Casino Venice" from the drop-down menu.
Remember that if you do not specify an amount, the Casino account will be charged (not live).
In any case, you can always transfer the balance available to the other accounts.
Specify the amount in the account balance section you wish to deposit. Remember that the minimum deposit is 10 €. If you have a promotional code, just enter it in the relevant field to receive the bonus.
Confirm your deposit by clicking Next.
Select your choice of deposit method from the available options (e.g. credit card), and confirm your deposit.
5) To request a withdrawal in a lump-sum payment:
Remember that the maximum withdrawable balance is displayed at the top of the page.
Choose the withdrawal method you wish to use from the drop-down menu.
Indicate your preference of current account or credit card where the payment is to be made to.
Specify the amount you wish to withdraw.
Confirm your withdrawal by clicking Next.
Remember that a withdrawal with a VISA credit card or VISA prepaid card is available if you have already made a deposit with that card.
Withdrawals via other methods (e.g. MasterCard) are not allowed.
You can choose to add additional accounts for withdrawal by bank transfer.
Please note: the owner of the account and the player must be the same person.
The live table game takes place on real tables at the Casinò di Venezia in Malta, and is transmitted in real time via the Internet. Our tables are regularly monitored by our inspectors and inspectors of the LGA.
6. What happens if I get disconnected while playing?
If you experience a time lag between the dealer's action and graphics, this will be due to a temporary problem with transmission delays. Therefore we suggest using an ADSL or high-quality fibre-optic cable.
Our Virtual tables use a secure, random and unpredictable algorithm, and all games respect the mathematical percentages of winning inherent in the games.
If you're playing a game live and for some reason the game disconnects or the connection is lost, as long as you made a bet or a bet before disconnecting, your win (if the bet is successful) will still be processed and approved.
7. Where can I find help about the live games and my game account?
Once you reconnect, check the history and all the outcomes that have occurred.
If, your bet or wager isn't successful, you may still make the withdrawal from your account and you can check your balance when reconnected.
Each Live Casino game has its own rules; they are available in the menu on the left of the Live Casino lobby.
If you have any query or issue relating to the operation of the games, you can request feedback directly from one of our operators by clicking on the "Live Help" link at the top right.